Shipping policy
SHIPPING POLICY
Thank you for shopping with The Whitening Lab. Below are the terms and conditions that make up our Shipping Policy.
ORDER PROCESSING
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during high-volume periods or product launches.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Delivery times are estimates and not guaranteed.
SHIPPING CARRIERS
We ship via trusted carriers such as USPS, UPS, and other regional providers.
ORDER TRACKING
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
DELAYS
The Whitening Lab is not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances once your package has left our facility.
INCORRECT SHIPPING INFORMATION
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, reshipping fees may apply.
LOST OR STOLEN PACKAGES
The Whitening Lab is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If your package is marked delivered but not received, we recommend contacting the carrier directly to file a claim.
DAMAGED ITEMS
If your order arrives damaged, please contact us within 5 days of delivery at [YOUR EMAIL HERE] with:
- Your order number
- Photos of the damaged item and packaging
We will review and resolve the issue as quickly as possible.
INTERNATIONAL SHIPPING (optional — remove if not applicable)
We currently [DO NOT] offer international shipping.
If applicable, customers are responsible for any customs duties, taxes, or fees required by their country.
CONTACT
For any shipping-related questions, please contact us at: thewhiteninglabco@gmail.com